Terms and Conditions

Welcome to AUDAWER. These Terms and Conditions (“Terms”) govern your access to and use of the website [www.audawer.com] and the purchase of any products from our platform. By accessing the site or placing an order, you agree to be bound by these Terms and our associated policies (Refund, Shipping, and Privacy).

1. Legal Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• The information you provide during account registration or checkout is accurate, current, and complete.

2. User Accounts & Security

To access certain features, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your account credentials (username, password, and OTPs).

AUDAWER shall not be liable for any loss or damage arising from unauthorized access to your account due to your failure to secure your credentials.

3. Intellectual Property Rights

The AUDAWER name, logo, trademarks, and all original content (including product designs, graphics, music, and media) are the exclusive intellectual property of the brand and its founders.

You are strictly prohibited from reproducing, distributing, or commercially exploiting any part of this website without express written consent.

4. Product Descriptions & Pricing

• Categories: AUDAWER offers premium merchandise across Apparel, Accessories, and Home & Lifestyle categories.
• Accuracy: While we strive for absolute accuracy, we do not warrant that product descriptions or images are error-free. Small variations in color or texture may occur due to display settings or manufacturing processes.
• Pricing: All prices are subject to change without notice. We reserve the right to cancel orders placed for products listed at an incorrect price due to technical or typographical errors.

5. Orders and Acceptance

• Final Acceptance: Placement of an order does not constitute final acceptance by AUDAWER. We reserve the right to refuse or cancel any order due to stock unavailability, suspected fraudulent activity, or logistical constraints.
• Payment: Payments must be made through our authorized payment gateways. Your order will only be processed upon successful payment verification.

6. Returns, Refunds, and Cancellations

Our policies are strictly governed by the following principles:

• Monetary Refunds: Approved refunds are credited back to the original source account only. We do not issue credit notes or promo codes.
• Cancellation: Orders can only be cancelled before they are dispatched.
• Support: All requests must be sent to Help@audawer.com with relevant evidence (e.g., unboxing videos for damaged goods).

For full details, please refer to our separate Refund & Cancellation Policy.

7. Limitation of Liability & Indemnity

AUDAWER shall not be liable for any direct, indirect, or consequential damages arising from the use of our products or the inability to access the website.

You agree to indemnify and hold AUDAWER harmless from any claims or demands arising out of your breach of these Terms or your violation of any law or the rights of a third party.

8. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, any grievances or complaints should be directed to our support desk.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi.